Order ID Numbers are sent once your order is confirmed. You can find your order number in your Order Confirmation email, along with additional information about your order

You can use your Order ID Number to track your order.

Order IDs are one of the best ways for us to identify your order, so if you have any questions we’ll need you to attach your Order ID when contacting us.

If you accidentally deleted your Order Confirmation (we all do it sometimes!), just drop us an email and we will send you a new one.

If you have already placed your order but selected the wrong product or want to change the personalization details, please contact our customer Service Team.

Once we begin producing an order we can still change it, but this may delay your original delivery date. Any changes made to an order before it ships will happily be accommodated, free of charge. As each item is uniquely produced, changes made after an order has shipped will incur a 30% restocking fee. If there is a price difference in the item you are changing, we’ll send you either a money order or refund, accordingly.

Gold / Diamond Items

Changes made after production begins on gold and diamond items may require a 30% restocking fee.

To avoid having your order arrive late, we advise against making changes during popular national events and holidays  

To change your address before an order has shipped, please contact us with the following details and we’ll update them accordingly:

• Street address with apartment number
• City
• Country
• Postcode

We can change your shipping address until your item has been sent for packaging, at which point we carefully prepare your personalized jewellery for shipping.

We provide a convenient range of secure local and international shipping options. To upgrade your shipping method, please contact our Customer Service Team.

Our most popular shipping methods in USA include:

• Standard- FREE
• Express – Super fast shipping

Please note that time frames are stated in business days and do not include weekends.

For more information about local and international shipping as well as relevant shipping times during peak seasons, please click here.

There are a few reasons why this might happen:

• There may have been a typo in the email address you entered. (typos- we all make them!!).
• The email may have been routed to your spam / junk / promotion folder.
  o     Check these folders. You can also search for our email address service@fnely.com and hopefully it will show up in the results. 
  o     Mark our email as ‘Not Spam’ in your email service
• Some orders get stopped before being confirmed, this could happen because of special characters in inscription, special requests made by you, an error with the shipping address, or other such matters.

We apologize if you’re experiencing difficulty with our tracking tool. Perhaps you entered the wrong Order ID Number or placed your order with a different email address?

If you still have trouble tracking your order once you’ve confirmed these details, please contact us.

If your postal tracking number isn’t working, please allow up to 48 hours and try again.
Sometimes the information on the shipping websites takes longer than usual to show updates.

We know that you’re really anxious to receive your order and that you just can’t wait for it. We can’t wait for you to get it either! Rest assured that we’re working hard to make you the perfect item just as fast we can.

Your item is being produced according to the shipping method you chose when placing your order.

Tracking Your Order
If you haven’t received a shipping notification, your order is still in production. Click here to track your order status.

Shipping Notification
Once your product is on its way we’ll send you a Shipping Confirmation email that states your delivery date and tracking number, depending on the shipping method you chose.

Late Package
If your order delivery date has passed and you still haven’t received your package, we recommend that you try the following (it’s proven helpful to other customers in the past):

• Check your shipping details on the Order Confirmation and make sure they’re correct.
• Ask other members of your household if they have accepted the package, as this is a common occurrence.
• Check (if applicable) with your doorman, by your garage, or perhaps a side door.
  Orders are sometimes left there by the postal service.
• Ask your local post office if they can provide any further information on the whereabouts of your package and be sure to have your tracking number with you on hand.

Please note that if your order is being shipped outside United States shipping timeframes may run differently.

If you are still unable to locate your order, please contact our Customer Support Team for assistance.